I had to beg for a comp for a buffet dinner-and when we checked out on Sunday, the comp had not been charged back off of our bill. I became even more angry since I did make a reservation 2 months prior-but my anger didn't seem to matter to her. When I complained, she said that was the best she could do on short notice. WRONG! The room was a smoking room with a view of the casino roof. HOW DO YOU OVERBOOK A HOTEL!!? Once they finally checked us in, the woman at the front desk said she was sorry for the wait, but that she had finally gotten us the room that we requested. When we arrived at the hote, they made us wait over an hour to check in because they had "over-booked" on non-smoking jacuzzi suites for that weekend. I even received an email confirmation from the hotel with my exact information. ![]() ![]() ![]() We booked our room 2 months in advance for a non-smoking jacuzzi suite with a gulf view. My wife and I have stayed at this property several times in the past when it was the Grand Casino Oasis Resort (Pre-Katrina), so we decided to give the new owners a try as the Island View Casino Resort.
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